🔒 Privacy Policy

1.1 Personal Information

• Full Name: To identify you and personalize your experience
• Email Address: For account verification, login, and communication
• Phone Number: For OTP verification, booking confirmations, and worker-customer communication
• Password: Encrypted and stored securely for account access

1.2 Location Data (Essential for Service Delivery)

• Real-time GPS Location: To find nearby workers and show distance-based search results
• Service Address: House number, street, area, city, state, and pincode for service delivery
• Foreground Location: Used when app is open to find nearby workers
• Emergency Location: Shared when you use SOS/emergency features for safety purposes

1.3 Worker Verification Documents (For Workers Only)

Why we collect: To verify worker identity and prevent fraud, ensuring customer safety and trust.

• Profile Photo: Clear face photo for identification
• Aadhaar Card: Government-issued ID for identity verification (mandatory)
• PAN Card: For tax compliance and payment processing (optional)
• Driving License: Additional verification for workers who provide transportation services (optional)

Note: All documents are encrypted and stored securely. We do not share these documents with third parties except as required by law.

1.4 Service & Booking Information

• Service Type: Type of service requested (e.g., plumbing, electrical work)
• Service Description: Details about the work required
• Scheduled Date & Time: When you want the service
• Service Address: Complete address where service will be provided
• Estimated Price: Cost of service and payment details

1.5 Payment Information

• Payment Method: Cash, UPI, Card, or Wallet selection
• Transaction Details: Payment amount, status, and transaction ID
• Razorpay Integration: For online payments, we use Razorpay (a third-party payment gateway). Your card/bank details are NOT stored by us - they are securely handled by Razorpay

1.6 Device & Technical Information

• Device Type: Android/iOS device model
• Operating System: OS version for compatibility
• App Version: To provide updates and bug fixes
• Device ID: For push notifications and app analytics
• IP Address: For security and fraud prevention

1.7 Communication Data

• In-App Chat: Messages between customers and workers for service coordination
• Notifications: Booking updates, worker arrival alerts, payment confirmations
• Support Tickets: Customer support conversations and feedback

When We Share Your Data

• With Workers: When you book a service, workers see your name, phone number, address, and service details
• With Customers: Workers' name, photo, phone number, and service details are visible to customers
• Payment Processors: Razorpay processes online payments (they have their own privacy policy)
• Emergency Contacts: Location shared when you trigger SOS alerts
• Legal Authorities: When required by law, court orders, or government requests
• Service Providers: Cloud hosting, push notifications, and analytics tools

Data We DO NOT Share

• Your password (encrypted and never shared)
• Payment card details (handled by Razorpay, not stored by us)
• Worker verification documents (kept confidential)
• Private chat messages (except for dispute resolution)